FAQ 

HOW LONG DOES MY ORDER TAKE TO PROCESS / SHIP?

Most orders are processed/shipped within 10 business days. However, with COVID-19 disrupting supply chains, production has been delayed and shipping may take a bit longer. We are working hard to get you your items as quickly as possible, and appreciate your understanding!

HOW MUCH DOES SHIPPING COST?

All domestic and international orders will be shipped First Class via USPS (United States Postal Service). Shipping costs are based on the weight of the items in your order. 



CAN I EXCHANGE AN ITEM I ORDERED, OR RETURN IT FOR A REFUND? 

Because our items are custom/made to order, we unfortunately are NOT able to provide refunds or exchanges. However, if you receive an incorrect or damaged item, please contact our team at shop@atxfestival.com within 30 days of your original order date and we will be happy to assist as soon as possible!

 

If you have a question that is not answered above, please contact us!

THANK YOU FOR SHOPPING WITH US!

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